Products delivered by Internet download only: Once your order has been processed you will receive a confirmation email using the email address you provided on our order form. This email will serve as your electronic purchase receipt and will contain the information you need to access the product downloads.
Downloads from the servers are monitored to ensure you are able to successfully access the products. While there is flexibility to allow you to complete a reasonable number of downloads, download abuse will not be tolerated. Old Iron Media reserves the right to terminate your access to the download servers.
Old Iron Media stands behind its products and your satisfaction with them is important. However, because the products are digital goods delivered via Internet download there generally are no refunds. If you change your mind about your purchase and you have not downloaded the product, Old Iron Media will happily issue you a refund upon your request. Refund requests made after you have downloaded the product are handled on a case by case basis and are issued at Old Iron Media’s sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.
For DVD product refunds and returns: ALL of the original packaging; case, booklets, liner notes, bonus discs, etc. must be included. Old Iron Media does not pay for postage on returns. Shipping charges are not refundable. Unless otherwise specified, we gladly accept defective exchanges on products within 30 days of the day your order shipped. Old Iron Media shall have sole discretion as to the credit method. A credit may be issued or a replacement product shipped.